Privacy Policy – Melsteel

At Melsteel, we are committed to protecting your privacy as a customer and visitor to our website. We use the information we collect to provide and improve our services. We respect your privacy and follow the Australian Privacy Principles. Please read this policy carefully.

1. Information We Collect

During your visits to our website or when using our products and services, we may collect the following personal information (“Personal Data”):

• Name

• Company name

• Email address

• Telephone number

• Billing address

• Credit card details

• IP address and geographic location

• Survey responses and support queries

• Blog comments

• Social media usernames or handles

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect Personal Data from anyone under 18. If we become aware of information collected from a child, we will delete it promptly. If you believe a child has provided us with Personal Data, please contact us.

You may review, correct, update, or delete your Personal Data at any time by logging into your account or contacting us directly.

2. How We Use Your Information

Personally Identifiable Information

We use your Personal Data to:

• Provide and deliver our services

• Communicate with you

• Offer technical support

• Notify you of updates, offers, and relevant information

• Share helpful content

• Measure satisfaction and diagnose issues

• Personalise your website experience

We only send marketing communications if you have subscribed or requested them. You can unsubscribe at any time.

Non-Personally Identifiable Information

We may use aggregated, anonymised data to:

• Improve our website and services

• Produce analytics and reports

• Support advertising efforts

• Identify customer needs

Information you choose to make public (e.g., blog comments or testimonials) may remain accessible in online archives or through copies saved by others, even after deletion.

3. Storage and Security

We take reasonable steps to protect your Personal Data from misuse, interference, loss, and unauthorised access. All information is stored securely on protected servers. Credit card information is encrypted during transmission and is not stored on our servers.

We may transfer your data across borders when necessary for storage or processing. Any overseas transfer will only occur where adequate privacy protections are in place.

We retain your information as long as required to provide services and meet legal obligations.
If a data breach occurs, we will notify you in accordance with applicable laws.

4. Cookies and Pixels

Our website uses cookies, small files stored on your browser, to improve your browsing experience. Cookies help our website tailor content to your preferences. They do not access any personal information stored on your computer.

You may disable cookies through your browser settings, though doing so may limit your website experience.

We use cookies and tracking pixels to:

• Analyse website traffic

• Enable social media features

• Improve user experience

• Display relevant ads via third-party services (e.g., Google Ads, Facebook Ads)

5. Sharing Your Information

We do not sell or trade Personal Data.

We only share your information with third parties when necessary, including:

• Where required by law

• To deliver purchased goods or services

• To process payments

• To protect our legal rights

Any third party that receives your Personal Data must comply with our privacy standards and applicable laws. They are prohibited from using your data for any other purpose.

6. Disclosure of Your Information

We may disclose your Personal Data when required to:

• Comply with laws, regulations, or court orders

• Assist law enforcement

• Protect the rights and safety of Melsteel, our customers, or third parties

If control of our business changes (e.g., sale, merger, asset transfer), your Personal Data may be transferred to the new owner under confidentiality obligations.

7. Links to Other Websites

Our website may contain links to external websites. These links are provided for your convenience only. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any Personal Data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately once posted on our website. Please review the policy periodically to stay informed.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your Personal Data, please contact us at:

📧 buysteel@melsteel.com.au

We will respond within 2-3 business days.